Georgia law sets the same standard for everyone: identification, a key, proof of your right to the vehicle, and payment. What counts as proof depends on who is picking up. Find your situation below and bring every item on the list.
These apply no matter who is picking up. Georgia DPS Rule 570-38-7-.18.
From the person taking the vehicle.
Or your own tow truck if the vehicle will not start.
See the list for who is picking up.
Settled before the vehicle leaves the lot.
Pickups outside posted hours carry an after-hours fee.
Each card is the complete list for that person. Personal belongings are released to the registered owner; when anyone else takes the vehicle, we hold them for the owner.
Your name is on the registration
Co-owners: either person named on the registration may pick up alone. Everything inside the vehicle leaves with you.
Family, a friend, an employee, or a shop the owner sent
We call the owner to confirm before release. Personal belongings leave with you only if the letter says so.
Bank, credit union, finance company, or its recovery agent
We confirm with the lienholder at its published number. The lien does not reduce the charges. The owner's personal belongings stay with us for the owner.
Driver named on the lease or rental agreement
Leasing or rental company picking up: a letter on company letterhead naming the person and the VIN, registration in the company name, that person's driver's license, and payment in full.
Total-loss settlement; salvage transporter such as Copart, IAA, or a tow company
The insured's name must match our registration record; otherwise we need the owner's written authorization. Personal belongings stay with us for the owner.
Holds, seizures, and stolen-vehicle recoveries
A vehicle reported stolen stays on hold until the agency clears it in writing; the owner then picks up as the registered owner. We cannot release on a phone call.
Registered to a business or a dealer
We may call the company's main number to confirm.
Executor, administrator, or heir
A surviving co-owner named on the registration picks up as the registered owner.
You arrive before the tow truck leaves the property
Not hooked up yet: no charge. Hooked up but still on the property: drop fee per the posted sign (none on our current schedule). Once the truck has left the property, the full tow applies.
Magistrate court lien sale
No release before the sale closes.
Our rates follow the Georgia Department of Public Safety maximum rate tariff and the rates posted at the property. Call us for your exact total before you come in.
| Charge | Amount | When It Applies |
|---|---|---|
| Towing | $225.00 | Posted rate; Georgia maximum $228.00 |
| Storage, first 24 hours | $0.00 | No charge, and no charge for any day the lot is closed |
| Storage, each day after | $33.00 | Per calendar day until release |
| Law-enforcement notification | $26.00 | When we notify police in writing within 24 hours |
| Owner and lienholder notification | $65.00 | When performed after 72 hours; $91.00 combined cap |
| After-hours release | $60.00 | Pickup outside posted release hours |
Light-duty vehicles, 10,000 lbs GVWR or less. Heavier vehicles follow the state schedule for their weight class.
Cash, money order, cashier's check, certified check, traveler's check, and debit or credit card. No surcharge on card payments.
Georgia does not allow administrative, lien, title-search, mileage, gate, or equipment fees, and we do not charge them.
The registered owner may collect personal items from the vehicle for 30 days from the date of our notice, at no charge, during release hours (Mon – Fri 9:00 AM – 5:00 PM; Sat – Sun 11:00 AM – 3:00 PM). Items attached to the vehicle stay with it.
Requirements follow Georgia DPS Rules 570-38-7-.16 through .20, Maximum Rate Tariff No. 5, and O.C.G.A. Title 40, Chapter 11. We verify every authorization with the issuing party and match the VIN on all documents to the vehicle before release.
One call and we'll tell you whether we have your vehicle, what you owe today, and that your documents are in order.
